FAQ
1. How long does shipping take?
Orders are typically processed within1–3 business days.
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business daysDelivery times may vary depending on location and customs.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to48 hoursfor tracking information to update.
3. Can I cancel or change my order?
If your order has not yet been shipped, please contact us at support@maurwear.comas soon as possible. Once the order has been dispatched, we cannot cancel or modify it.
4. What is your return policy?
We accept returns within14 daysof delivery for unused items in original packaging. To start a return, contact us for instructions.
5. What if I receive a damaged or incorrect item?
If your item arrives damaged or you receive the wrong product, please contact us within3 daysof delivery and provide photos. We will arrange a replacement or refund.
6. What payment methods do you accept?
We acceptcredit cards only. Other payment methods are not supported at this time.
7. How much is shipping?
Shipping costs are calculated at checkout based on your location and chosen shipping method. Free shipping may be available during promotions.
8. Do you ship internationally?
Yes, we ship to most countries worldwide. Customers are responsible for any customs duties or import taxes imposed by their country.
9. When will I receive my refund?
Once your return is received and approved, we will process your refund within7–10 business daysto your original payment method.
10. How can I contact customer support?
You can reach us via:
Email: support@maurwear.com
We aim to respond to all inquiries promptly.